Filtering Service Requests
- Use the Filter bar at the top of the Self Service screen to filter Service Requests by:
- Category
- OpCon Role
- Service Request Name
Querying with Wildcards
- For advanced querying, the Filter bar accepts the wildcard characters of asterisk (
*
) and question mark (?
)- The asterisk wildcard can be used to match zero to many characters
- The question mark wildcard must match a single (
one
) character - By default, the Filter will perform a
CONTAINS
operation against the dataset with the given text query - If the Filter query begins with an equal sign (
=
), the query becomes strict instead of performing a CONTAINS
operation